by: Cass Kvenild, Distance Learning Librarian, University of Wyoming
Online enrollment is going up, more students taking online classes
Participate in Discussion Threads on CMS, embedding the librarian
—this is the one that the presenter likes the best
Document delivery–deliver to everyone, stop wasting people’s time
Synchronous real-time solutions
IM reference services
Embed in CMS, tab for the library–lots of use because students have to use it
Students like text messaging reference service, very positive, lots of use from students
How do you evaluate your services?
Integrate your evaluations with other evaluations happening at your organization
Embedding evaluation in assignments
Take home message: Don’t waste your patrons’ time; make it easy for students to get the resources and help they need.